FAQ
Find answers to the most frequently asked questions.
Shipping and returns
When will my order ship?
Orders are carefully prepared within 48 to 72 business hours.
How do I track my order?
An email containing your tracking number will be sent upon shipment.
Do you deliver internationally?
Yes, we ship to several countries worldwide.
Can I modify my order after purchase?
We can modify an order only if it has not yet been shipped.
What to do if I haven't received my package?
Contact our support team with your order number and we'll assist you promptly.
Information about our jewelry
What materials are our jewelry made from?
Our jewelry is crafted from moissanite stones. This exceptional stone is renowned for its intense brilliance, remarkable durability, and impeccable clarity.
Are the jewelry pieces water-resistant and suitable for everyday wear?
Yes, our creations are designed to be worn every day, while retaining their shine. However, we recommend taking care of them to prolong their beauty.
What are the delivery times?
Orders are prepared within 48 to 72 business hours and delivered on average within 14 to 21 business days. *Depending on the country of delivery.*
Can I return or exchange a piece of jewelry?
Returns and exchanges are accepted within 14 days of receiving your order, provided the jewelry is new, unworn, undamaged, and returned in its original packaging.
Is payment on your site secure?
Absolutely, all payments made on our site are fully secure thanks to advanced encryption technologies. We guarantee the confidentiality and protection of your data.
How do I care for my jewelry to preserve its shine?
To preserve the brilliance of your moissanite jewelry, we advise you to avoid prolonged contact with chemicals (perfume, chlorine, household cleaners). Thanks to moissanite's exceptional durability, your jewelry will retain its shine and beauty over time.
"Customer service was super responsive when I had an issue with my order. They helped me quickly and the jewelry is even more beautiful in person. Thank you Gølddrip!"
Marie, Paris, France